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Players Special Updates

04/23/2020 Update

Dear Spark Players Special Purchasers:

We are living in challenging times. And we know that music has the ability to make things better, so we have been working around the clock to get Spark in your hands as soon as possible.
As previously reported, our factory is running non-stop, producing thousands of Spark guitar amps.

We have also optimized the shipment and transportation of Spark units to get them to you as fast as possible. This month several thousand units are being delivered to our pre-order customers. While we wish we could fulfill all the orders right now, we're working our hardest to expedite the process for you.

In an effort to quickly get you information related to your Spark shipment, we have added a new Track Order tab to our website at positivegrid.com/spark. Simply enter your email address and order number to receive real-time updates on your order. We will email you as your order moves from one stage to the next, and we’ll share your tracking number as soon as your Spark ships to you.

Thank you for your continued support and patience. Stay healthy and safe.

Sincerely,

The Spark Team

 

03/11/2020 Update

Dear Spark Players Special Purchaser,

In recent weeks many manufacturers are experiencing production delays due to component and assembly shortages. We are no different. Rest assured that we are doing everything in our power to increase Spark production to keep up with its massive demand.

Despite these delays, we can share that all Super Early Bird and Early Bird orders have now shipped, and we are receiving overwhelmingly positive reviews from those new Spark owners. We wish we could ship all Spark orders *right now*, because we can’t wait for you to try Spark!

We do not take delays lightly, and we know that you don't either. Based on the latest information from our production team, we will be shipping Players Special orders throughout April and early May. When your Spark amp ships you will receive an email with tracking information. All orders will ship based on when the order was placed.

Please check your email inbox for further information. You can follow shipping updates and more at positivegrid.com/spark#updates

Not sure which supporter level you are? Please check your original order confirmation.
Thanks so much for your continued support and patience.

Sincerely,

The Spark Team

 

02/21/20 Update

Dear Spark Players Special Purchaser,

We want to a say a special Thank You to all our Spark Players Special Purchasers for your patience and support, and we would like to update you on the current status your highly anticipated Spark amp and app.

The Spark is no doubt a runaway success, and with its popularity exceeding expectations, we found ourselves experiencing a shortage of an essential component. (20,000 pre-orders and a deluge of hype from all round - including being awarded “Best Guitar Amp at NAMM” at the NAMM Show this January by MusicRadar - who could’ve seen this coming!) However, we’re pleased and excited to announce that production is back on track, and although shipping has been delayed past February as originally projected, Early Bird and Super Early Bird orders will be shipped the first week of February, and we’re confident that you will receive your order by the end of March. (Your order, and those of other Players Special purchasers, will follow in the order in which they were received.)

We’ll share more news and updates on Spark as they come up, and we can’t wait for you to get your Spark. If you have any questions, please don’t hesitate to contact us at https://help.positivegrid.com/hc/en-us/requests/new

Sincerely,

The Spark Team

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