Warranty and Returns
Hardware Warranty
Please refer to the information here.
Hardware Return
Orders placed between November 1st and December 31st, 2025 are eligible for return through January 31st, 2026.
If for any reason you are dissatisfied with your purchase you may return it within 30 days of receipt for full refund (less shipping costs).
You must contact Positive Grid Customer Support to request a return authorization (RA) number and Positive Grid will send you the return instructions once receive the request. See the information below if you need to return your merchandise purchased from Positive Grid website and obtain an RA number:
Once you have your RA number, repack the merchandise and all accessories that may have accompanied the original shipment in the original packing materials. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
Returned merchandise without a RA number or missing accessories may not be accepted. Merchandise must be returned within 30 days from the date of delivery.
Please Note:
- The customers are responsible for shipping the products back to us. We recommend using a trackable shipping method. All shipping costs are the customer's responsibility.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- A free of charge merchandise needs to be returned with the main merchandise when you submit the return application.
- Positive Grid will provide a full refund (less shipping costs) back to the original form of payment.
- When you refund an order, Positive Gird will send a refund notification email to you.
- A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
- A refund usually takes up to 10 business days to be credited back to your bank account.
*For payments made with 3rd party payment services (such as Afterpay), additional fee may apply when requesting for return/refund. For more information, please contact the corresponding service provider, as we do not have access to the payment details of such cases.