Shipping & Delivery
Free Shipping Restrictions
Free shipping offer is limited to standard ground shipping and is valid only on orders of $99 or more. Applicable only to the contiguous United States. Orders shipping to Alaska, Hawaii, or under $99 are subject to a shipping charge. This offer is subject to change without notice.
General Shipping Information
- Estimated shipping times include processing time.
- Any order placed on Friday after 11am will be sent out on the following Monday.
- We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
- We cannot ship items to US Virgin Islands, Puerto Rico, Palau, Northern Mariana Islands, Marshall Islands, Micronesia, American Samoa.
- "Spark x You" Personalized products cannot be shipped to Alaska, Hawaii, US Virgin Islands, Puerto Rico, Palau, Northern Mariana Islands, Marshall Islands, Micronesia, American Samoa.
- Shipments are subject to carrier on time performance and availability. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
- To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause a delay.
- Please note that due to global logistics delays and border closures related to COVID-19, the shipping of your order may take longer than anticipated.
- Taxes and duties are calculated according to your shipping destination and itemized on the checkout page.
When Can I Expect My Order?
NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Positive Grid is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.
- To track your order, please check my orders.
- You will receive tracking information via shipping confirmation once your order has been shipped.
- If you have purchased a bundle that includes a carrying bag or third party items (such as Custom Spark MINI Grille/Custom Spark guitar Amp Grille) please note that these items will ship separately in most cases, and may arrive on different days. Please also note that we are unable to change shipping addresses for these third party items, so check your order carefully. Additionally, we are unable to combine orders or add pieces to an existing order once it has already been placed.
- Orders containing a mix of in-stock and pre-order items will result in split shipments. In-stock items will ship first and pre-order items will ship once available.
- Order cancellations may be granted as long as your items have not already been prepared for dispatch. For more information about cancellations or returns, please visit our Return Policy.
- Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.